Return & Refund Policy

Return & Refund Policy – Yuvrajmart

Last Updated: [29/01/2026]

Yuvrajmart Quick Commerce me ham customer satisfaction ko sabse zyada importance dete hain। Agar aapko product me koi problem aati hai to hum easy return aur fast refund process provide karte hain।

1. Return Policy

Aap product ko return kar sakte hain agar:

✅ Product damaged ho

✅ Wrong item deliver hua ho

✅ Expired product mila ho

✅ Quality issue ho

Return Request Time:

Delivery ke 24 hours ke andar return request karna zaroori hai।

2. Non-Returnable Items (जो वापस नहीं होंगे)

Niche diye gaye products return/refund ke liye eligible nahi honge:

❌ Opened food items (agar seal toot chuki ho)

❌ Personal care products (used/opened)

❌ Innerwear / hygiene products

❌ Customized items

❌ Discount / Clearance sale items

(अगर product damaged ya expired mila ho tab exception ho sakta hai)

3. Return Process (रिटर्न करने का तरीका)

Return ke liye:

App/Website par "My Orders" me jaakar Return Request kare

Product ki clear photo upload kare

Reason select kare

Team verification karegi

Pickup / Replacement process start hoga

Refund Policy (रिफंड नीति)

Refund tab milega jab:

✔ Return approved ho jaye

✔ Product warehouse me receive ho jaye

✔ Quality check complete ho

5. Refund Time

Refund process hone me:

UPI/Wallet: 2–5 working days

Bank/Card: 5–7 working days

Cash on Delivery: Bank transfer ke through 5–7 days

lag sakte hain।

6. Replacement Policy (बदलाव नीति)

Agar product available hai to:

Same product ka replacement free me bheja jayega

Delivery time area ke according hoga

7. Order Cancellation Policy

Before Dispatch:

Order dispatch hone se pehle cancel karne par full refund milega।

After Dispatch:

Dispatch ke baad cancellation allowed nahi hai (Emergency case me support se contact karein)।

8. Company Rights

Yuvrajmart Quick Commerce ko adhikar hai:

Fake return requests reject karne ka

Repeated misuse par account block karne ka

Policy violation par legal action lene ka

9. Contact Support

Return/Refund related help ke liye:

Business Name: Yuvrajmart

Customer Care: [9279241338]

Email: [sopsycart@gmail.com]

Working Hours: [10AM/6PM]